Privacy Policy

Fair Processing Notice

Introduction

Our Privacy Policy applies to all our customers, including those who visit our website and it may change from time to time. We reserve the right to update or modify this Policy at any time. Our services are strictly for persons aged 18 years and over.

www.registernowonline.co.uk is a trading name of Repair & Assure Warranty Services LTD.

Repair & Assure Warranty Services LTD understands that your information is important and in the wrong hands it poses a risk to your rights and freedoms. In order to help you protect your information this notice will explain what information we collect, why we collect it, what we do with it, how long we keep it for, who can access it and what your rights are.

What we need

We need to collect the following information;

• Full name
• Email address
• Telephone numbers
• Information about your appliance, including make, model, warranty dates and its age
• Home address
• Banking details & Payment details

Why we need it

We need this information in order to be able to;

• Handle your enquiries with your consent.
• Register your manufactures cover
• Carry out repairs as you have contracted us to do.
• Market our services where you have consented.
• Take payment for the services you have contracted

What we do with it

When you make an enquiry, we will add your details to our customer management system. This information will be used to generate relevant quotes for servicing or coverage questions.

When booking a repair, additional information will be taken that is needed for the booking, and that information will be passed through to our engineering partners so that they can attend the booking.

When you opt into our marketing, we will add your name to our call listings and contact you by the telephone with relevant marketing offers approximately once a quarter.

To make a payment your details are passed on to our card processing supplier and a record of the payment and whether it was successful is held in our accounting system.

We do not use any automated decision making. We may send data to the following countries

USA (In line with the EU/US Privacy Shield)

These countries have been deemed to have suitable data protection measures in place and your rights and freedoms are not affected.

How long we keep it

We generally retain your information for the length of your plan, or for 6 months after your booking, whichever is shorter.

In special circumstances including but not limited to fraud investigation, ongoing complaint proceedings, or additional opt-in marketing requests your data may be held in addition to our standard practice.

How will it affect you

Providing us with incorrect or incomplete information may affect our ability to provide you with effective cover, repairs, replacements or marketing offers. In addition, incorrect or incomplete information may negate any coverage with us up to and including warranty and guarantee coverage.

Who can see it

In order to repair your appliance, maintain your warranty, or offer you replacement appliances we need to pass you information to:

• Service Power Limited
• Whirlpool Limited
• Currys Limited
• Sovereign
• Domestic Appliance Distributers
• Montpellier
• IceKing

Payments made to us by card are handled by our payment provider we do not keep or store card details on our systems.

Any information entered in to the forms on our website (https://www.registernowonline.co.uk) will only be seen by ourselves, and our web service providers, who are contractually bound only to use the data as instructed by us.

Any information entered in to the forms on www.registernowonline.co.uk will only be seen by ourselves, and Sovereign.

We will not sell your data, nor pass it on to any third parties for marketing without your prior explicit consent.

How we protect it

All data you provide is kept secure and any staff or contractors that handle this data have a commitment and the necessary training to keep it private and secure. We have a number of policies and procedures in place to ensure that data is handled correctly, kept secure, and have implemented the necessary technical controls to support these.

What are your rights

• You can;
• Request a copy of the data we hold on you. If you wish to do this then please submit a subject access request to support@raawslimited.co.uk or call 0333 2121 180.
• Request that we correct or update the data that we hold on you. If you wish to do this then please email support@raawslimited.co.uk or call 0333 2121 180.
• Request that we delete the information we hold on you. If you wish to do this then please email support@raawslimited.co.uk or call 0333 2121 180.
• Request that we keep your data but do not use it. If you wish to do this then please email support@raawslimited.co.uk or call 0333 2121 180.
• Request that we send a copy of your data to another organization. If you wish to do this then please email support@raawslimited.co.uk or call 0333 2121 180.
• Object to how we are using data. If you wish to do this then please email support@raawslimited.co.uk or call 0333 2121 180.
• Raise a compliant with the Information Commissioner’s Office about us. If you wish to do this please follow the link  to the ICO and follow their instructions https://ico.org.uk/make-a-complaint/
• Take us or the Information Commissioner’s Office to court. If you wish to do this then if you wish to do this then please contact us on support@raawslimited.co.uk or call 0333 2121 180 or the ICO as listed https://ico.org.uk/global/contact-us/.

Additionally, we must inform you of the following:

• If we suffer a data breach and your data is affected in a way that it poses a risk to your rights and freedoms.
• If we carry out your request to correct/update, erase or not use your data.

What are your rights

By post;
Repair & Assure Warranty Services LTD,
Chandos House, 26 North Street, Brighton, BN1 1EB

By phone;
0333 2121 180

By email;
support@raawslimited.co.uk

Contact Details for the Data Protection Officer

By post;
FOA DATA PROTECTION OFFICER
Repair & Assure Warranty Services LTD,
Chandos House, 26 North Street, Brighton, BN1 1EB

By phone;
0333 2121 180

By email;
support@raawslimited.co.uk

Cookies Policy

Our use of cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies.  The cookies we use can be seen in the table below, please note the statistics are anonymous (for more information on what is collected please refer to the ‘What We Need’ section below).